Refund policy

1. CONDITIONS FOR A REFUND

You can request a refund in the following cases:
✅ Right of withdrawal: Within 14 days of receiving your order, you can return one or more products without providing a reason (in accordance with Italian Legislative Decree 206/2005 - Consumer Code).
✅ Defective or damaged product: If you receive an item with manufacturing defects or one that was damaged during shipping.
✅ Shipping error: If you receive a product different from the one you ordered.

⚠️ Exclusions from refunds:
• Socks and tights that have been tried on or are without their original sealed packaging, for hygiene reasons.
• Products damaged due to improper use or washing that does not follow the instructions.
• Items purchased under non-refundable special promotions (as specified at the time of purchase).

2. HOW TO REQUEST A REFUND

To start the refund process, follow these steps:

1. Fill out the return form found here and submit it along with your refund request.

2. Contact us via email at [info@endless.green] within 14 days of receiving the package, including:

  • Order number
  • Reason for the request
  • Photo of the product (if defective or incorrect)

3. Wait for our confirmation with return instructions.

4. Send the product to the address we will provide, using a trackable shipping method.

5. Receipt and inspection: Once we receive the returned item, we will verify its condition within 5 business days.

6. Refund approval:

  • If the return meets the above conditions, the refund will be processed within 7 business days.
  • You will receive an email notification confirming the refund.

3. REFUND METHODS

The refund will be issued using the same payment method used for the original purchase:
• Credit/debit card → Credited within 5–10 business days (bank processing times).
• PayPal → Immediate credit after approval.
• Bank transfer → Credited within 5–7 business days (if the original payment was made by bank transfer). In this case, you must provide your IBAN when requesting the refund.

⚠️ Return shipping costs:
• If the return is due to our error (wrong or defective product), the return shipping costs will be covered by us.
• If the return is due to the right of withdrawal, return shipping costs are the customer’s responsibility.

4. CONTACT

For any questions or assistance regarding the refund process, you can contact us:
Email: info@endless.green
Phone: +39 3276041084

Thank you for choosing ENDLESS.GREEN!